Exchange rules

  • 1. General provisions

    This agreement (hereinafter referred to as the Agreement) describes the rules and conditions on the basis of which the services of the izibtc.net exchange service are provided and is an official written to individuals (hereinafter referred to as a public offer addressed to the User) to conclude an Agreement on the provision of services by the izibtc.net service on the conditions set out below. Before using the services of the izibtc.net service, the User is obliged to familiarize himself in full with the terms of the “Agreement for the provision of services by the izibtc.net service”. Using the services of the izibtc.net service is possible only if the User accepts all the terms of the Agreement. The current version of the Agreement is located for public access on the website of the izibtc.net service (www.izibtc.net).

  • 2. Terms and definitions used in the Agreement

    The izibtc.net service is a trademark and commercial designation of the system for providing Internet services for the exchange of electronic currencies. Website of the Service – www.izibtc.net User - any individual who wishes to use the services of the izibtc.net service and who has accepted the Agreement in accordance with its terms. Payment system - a software product created by a third party, which is a mechanism for accounting for monetary and / or other obligations, paying for goods and services on the Internet, as well as organizing mutual settlements between its users. Electronic currency is a monetary and / or other obligation between the developer of this currency and its user, expressed digitally. Payment/operation - transfer of electronic and/or other currency from the payer to the recipient. Payment system client - a person who has entered into an agreement with the relevant payment system for the acquisition of property rights of claim to it, measured in conventional units adopted in the relevant payment system. Application - an expression of the User\'s intention to use one of the services offered by the izibtc.net Service by filling out an electronic form through the Service\'s website, on the terms described in the Agreement and specified in the parameters of this Application. Source currency - an electronic currency that the User wants to sell or exchange. Source Account - wallet number or any other designation of the User\'s account in the Payment System from which the Source Currency was sent. Resulting Currency - an electronic currency that the User receives as a result of the sale or exchange of the Source Currency. Resulting Account – wallet number or any other designation of the User\'s account in the Payment System, to which the Resulting Currency will be sent. Currency reserve - available at the disposal of the izibtc.net Service, at the time of the creation of the Application, the amount of a certain Electronic currency. Currency exchange - exchange of the electronic currency of one payment system for the electronic currency of another payment system. Rate — the cost ratio of two electronic currencies during their exchange.

  • 3. Subject of the Agreement

    3.1 The subject of this Agreement is the provision of services for the exchange of electronic currencies to the User of the izibtc.net Service.

  • 4. The procedure for the provision of services by the Service

    4.1 Ordering the services of the izibtc.net Service is carried out by the User by sending an Application through the Internet site of the Service.
    4.2 The management of the transaction process or obtaining information about the progress of the transaction by the User is carried out using the appropriate user interface located on the website of the Service.
    4.3 The izibtc.net service executes Applications on an irrevocable basis in accordance with the terms of operation of the relevant payment systems.
    4.4 The izibtc.net Service is not a party to the agreement between the Payment System and the Payment System Client and in no case is responsible for the actions of the Payment System and its Client. The rights and obligations of the payment system and its Client are governed by the terms of service of the respective Payment systems.
    4.5 The izibtc.net Service does not require certification that the sender and recipient of the funds involved in the Operation are the same person, the izibtc.net Service is not a party in the relationship between the sender and recipient of funds or electronic currency.
    4.6 Сервис izibtc.net не проверяет правомочность и законность владения Пользователем электронными валютами и/или денежными средствами, участвующими в конкретной Операции.
    4.6 The izibtc.net service does not check the eligibility and legality of the User\'s possession of electronic currencies and / or funds involved in a particular Operation.
    4.7 Using the services of the izibtc.net Service, the User confirms that he legally owns and disposes of the funds and electronic currency involved in the relevant Payment.
    4.8 The User undertakes to independently calculate and pay all taxes required under the tax laws of the User\'s location.
    4.9 Taking care of the quality of the services provided to the Users, the izibtc.net Service undertakes to perform all actions within the framework of this Agreement as quickly as possible.
    4.10 If for any reason you want to cancel the exchange after payment, then in this case the refund is made at the current exchange rate minus 5% of the exchange amount, as well as all costs that the service will incur when making the return (payment system fees, change course, etc.)

  • 5. Cost of services

    5.1 The cost of the Service\'s services is set by the Service\'s management and published on the Service\'s website.
    5.2 The Service has the right to independently change the exchange rates of electronic currencies and charged commissions at any time unilaterally, of which it notifies the Users of the Service by preliminary posting information about these changes on the website of the Service.
    5.3 The Application created by the User on the website of the service indicates the Rate, the amount of commission charged by the relevant Payment system for the Operation, the amount of remuneration of the izibtc.net Service, as well as the total amount of transferred funds or electronic currency.
    5.4 The izibtc.net service charges the cost of its remuneration at the time of the relevant Operation. The Service Fee is deducted from the amount of the Resulting Currency.

  • 6. E-currency exchange

    6.1 By filling out the Application, the User instructs, and the izibtc.net Service, on its own behalf and at the expense of the User, performs actions to exchange the Electronic Currency of one Payment System (Source Currency) for the Electronic Currency of another Payment System (Resulting Currency) selected by the User.
    6.2 The User undertakes to transfer (transfer) the Source Currency in the amount specified in the Application, and the izibtc.net Service, after receiving the relevant Electronic Currency, undertakes to transfer (transfer) to the User the Resulting Currency calculated at the Rate and in accordance with the service tariffs.
    6.3 The amount of remuneration of the izibtc.net Service is reflected in the Application and confirmed by the User on one of the pages of the user interface when making an application.
    6.4 The obligation of the izibtc.net Service to transfer (transfer) the Electronic Currency to the User is considered fulfilled at the time the Electronic Currency is debited in the relevant Payment System from the account of the izibtc.net Service, which is recorded in the transaction history of the relevant Payment System.
    6.5 The service allocates a certain number of minutes to pay for the transaction in fiat currencies. If the system does not fix the payment within the allotted time, the transaction will be canceled automatically. If the payment was made after the expiration of the time for the transaction, the user should contact the service support to restore the transaction and complete the exchange. In this case, the rate will be fixed after the transaction is restored.
    6.6 For operations in directions where the user sends cryptocurrency to the address of the exchange service, izibtc.net allocates a certain number of minutes, depending on the currency. The rate is fixed for the duration of the transaction. If the transaction was not recorded in the blockchain within the time allotted for the transaction, the exchange will be canceled. If the required number of network confirmations is not received within the time allotted for the transaction, the rate will be fixed after receiving this number of confirmations. The exchange will be performed automatically after the transaction sent by the user reaches the required number of confirmations in the blockchain. If the coins were sent, but the transaction was canceled, it will be restored automatically after the transaction appears on the network, and paid after it reaches the required number of network confirmations.
    6.7 The izibtc.net Service has the right to suspend the operation and withhold the User\'s funds in order to prevent fraudulent and other actions that may cause financial and reputational losses for the Service or the User.
    6.8 The izibtc.net service has the right to set financial and quantitative limits on Operations. Information about the limits is indicated on the website of the Service.
    6.9 Transfers that are not claimed within 30 calendar days are considered by the Service as irrevocable.
    6.10 In the event that the User receives electronic or fiat currency from the Service in an amount different from that specified in the Application, the Service considers this as an instruction from the User to recalculate the application according to the amount of electronic or fiat currency actually received. If the amount of the received electronic asset or funds differs from the one declared by the User by more than 10%, the Service may unilaterally cancel the Application and return the received funds to the payer\'s details. When making a return, all commission expenses for the transfer of funds are made from the funds received at the expense of the User.

  • 7. Entry into force of the Agreement

    7.1 This Agreement is considered concluded on the terms of a public offer accepted by the User during the submission of the Application.
    7.2 The information displayed by the izibtc.net Service about the parameters and conditions of the Application is recognized as a public offer.
    7.3 Acceptance of a public offer is the User\'s actions to complete the formation of the Application, confirming his intention to use the services of the izibtc.net Service on the terms described in this Agreement and specified in the Application.
    7.4 The date and time of acceptance, as well as the parameters of the conditions of the Application are fixed by the izibtc.net Service automatically at the time the formation of the application is completed.
    7.5 The Agreement shall enter into force upon completion of the formation of the Application by the User. The User has the right to refuse to perform an operation on the Application before payment for the Operation.

  • 8. Responsibility of the Parties

    8.1 The izibtc.net service is liable to the User in an amount not exceeding the amount of money or electronic currency entrusted by the User.
    8.2 The izibtc.net Service is not responsible for malfunctions, errors and failures in the operation of software and / or hardware that ensure the functioning of the izibtc.net Service services that arose for reasons beyond the control of the izibtc.net Service, as well as the User’s related losses.
    8.3 The izibtc.net service provides services only for the exchange, purchase and sale of electronic currencies. izibtc.net in no way accepts payment in favor of any third parties, and also prohibits the exchange for wallets / accounts that do not belong to the user. izibtc.net does not enter into any partnerships, does not enter into any agreements with recipients of payments for its goods or services, but is categorically against such relationships. izibtc.net cannot be used as an intermediate service for mutual settlements between the buyer and the seller (customer and contractor, etc.).
    8.4 The izibtc.net Service is not responsible for the User\'s losses resulting from illegal actions of third parties.
    8.5 The User bears full responsibility for the accuracy of the information specified by him when filling out the Application. If the User did not specify or incorrectly indicated the data, the izibtc.net Service is not responsible for the User\'s losses incurred as a result of the error.
    8.6 Information on the Operation is stored in the database of the service and is the primary source that the Parties to the agreement are guided by in disputable situations.
    8.7 The Parties are released from liability for full or partial failure to fulfill their obligations under the Agreement, if such was the result of force majeure circumstances that arose after the entry into force of the Agreement, as a result of extraordinary events that could not be foreseen and prevented by reasonable measures.

  • 9. Other provisions

    9.1 Service izibtc.net The Company has the right to unilaterally amend the Agreements by publishing changes on the System\'s Website. The amendments come into force from the moment of publication, unless another date for the entry into force of the amendments is additionally determined at the time of their publication.
    9.2 Service izibtc.net has the right to refuse the user to make an application without explaining the reasons for the refusal.
    9.3 Service izibtc.net in case of suspicious actions during the application process by the user, in order to avoid damage from Hacker attacks, it has the right to suspend the execution of such operations until the reasons for these actions are clarified.
    9.4 Service izibtc.net the right to refuse to perform the operation of exchange, purchase and sale of electronic currencies, if the transfer of the Original currency to the service account was made without making an application using user interfaces on the service website. The electronic currency transferred to the service\'s accounts, without making an application using user interfaces on the service\'s website, can be returned to the user upon request, taking into account the deduction of the Payment System commission, if any.
    9.5 If the User creates an application in the direction of cryptocurrency - cryptocurrency and there is a sharp jump in rates by 3% or more, the Service izibtc.net reserves the right to refuse the exchange, recalculate the exchange rate in the application to the current market rate, or make a refund.
    9.6 On the basis of clause 9.5, exchanges are prohibited, the purpose of which is to make a profit from the exchange service, and not ordinary currency exchanges. In other words, "Arbitration".

  • The User confirms that he is familiar with all the provisions of this Agreement and unconditionally accepts them.

AML/KYC policy

  • Terms and definitions:

    - "Service" is a cryptocurrency exchange platform available on the website izibtc.net ;

    - "Website Operator" - website development team izibtc.net ensuring its functioning and support;

    - "User" - an individual using the Service;

    - "AML/CFT" - countering the legalization (laundering) of proceeds from crime and the financing of terrorism.

  • 1. General provisions and legal framework.

    1.1. These rules and regulations of internal control for the purposes of countering the legalization (laundering) of proceeds from crime and the financing of terrorism (hereinafter referred to as the Policy) have been compiled by the Website Operator izibtc.net and approved by him in accordance with the requirements of the legislation of the countries in which the specified Service operates, as well as the requirements and regulations of intergovernmental organizations.
    1.2. The purpose of the Policy is to establish uniform requirements for the organization and implementation of internal control, minimizing the risks of involvement of the Website Operator. izibtc.net operations related to the legalization (laundering) of criminal proceeds or the financing of terrorism.
    1.3. When developing and using this Policy, the Site Operator team izibtc.net It is guided by the industry legislation of the countries where the AML/CFT Service operates, as well as international treaties and agreements, including, but not limited to, United Nations conventions, documents and standards of the Financial Action Task Force on Money Laundering (Financial Action Task Force, FATF), treaties and directives of the Council of Europe and the European Union, etc.
    1.4. Website Operator izibtc.net warns Users against attempts to use the Service for money laundering, terrorist financing, fraud of any kind, as well as from using the Service to purchase prohibited goods and services.
    When such facts are revealed, the Website Operator izibtc.net Reserves the right to take measures to counter such manifestations, including conducting a verification procedure, blocking the exchange and deducting a commission from the exchange amount in case of a refund.

  • 2. Principles of internal control.

    2.1. The AML/CFT activities of the Service are based on the following principles:
    - the principle of "Know Your Customer" (KYC): mandatory identification of Users, their representatives, beneficiaries and beneficial owners;
    - The principle of due diligence: continuous risk assessment and taking measures in accordance with the level of risk;
    - the principle of documentation: mandatory recording of all actions related to internal control;
    - the principle of confidentiality: protection of information obtained under AML/CFT from disclosure;
    - the principle of loyalty: informing Users about the requirements of the law and cooperating with them within the framework of the law.

  • 3. Transaction monitoring and risk assessment.

    3.1. All transactions on the website izibtc.net they are subject to monitoring by the Site Operator.
    Transactions with increased risk are subject to additional analysis.
    3.2. Website Operator izibtc.net It has the right to assess the degree of risk associated with money laundering and terrorist financing operations conducted by the User and respond to suspicious transactions, including by blocking the operation and the User's account.
    3.3. The risk levels associated with money laundering and terrorist financing are subdivided by the Website Operator izibtc.net into the following categories:
    3.3.1. risk related to geography;
    3.3.2. the risk associated with the User;
    3.3.3. the risk associated with the operation (type of activity).
    3.4. The risk associated with geography is considered high in cases where the User or operation has an established connection with the following countries or territories:
    3.4.1. with countries and territories subject to UN or European Union sanctions, embargoes or other similar measures. The website development team izibtc.net reserves the right to make exceptions regarding individual countries, despite the existence of any sanctions against a particular country;
    3.4.2. with countries that do not have adequate AML/CFT systems;
    3.4.3. with countries that, according to reliable sources, support terrorism
    3.4.4. The current list of high-risk countries is published at: https://www.fatf-gafi.org/countries/#high-risk.
    3.5. The service uses data from specialized AML providers of blockchain transaction analysis (blockchain analytics providers), including leading market solutions such as CoinKYT, GetBlock, AMLBot.
    Risk factors:
    - Linking addresses to fraudulent schemes, darknet markets, or sanctions lists.
    - Use of anonymization tools (mixers, including Tornado Cash).
    - Suspicious patterns of behavior (smurfing, operations from disadvantaged regions).
    The Risk Score Scale

    Risk level Value range System actions
    Low ≤ 62% The operation is approved as safe.
    Medium (Medium) 63% – 75% Additional verification is required.
    High (High) ≥ 75% Automatic lock, manual check.

    Important: The thresholds may vary depending on the software. The detailed Risk-Score model is described here:
    https://www.bestchange.ru/wiki/detailed_aml_recommendations.pdf#page=72.
    Operations with the High Risk label can be blocked automatically. Users can check the status in advance through the tool.:
    https://www.bestchange.ru/report.
    3.6. If there is a high level of risk and/or critical risk tags (including, but not limited to: sanctions, stolen funds, scam, mixer, darknet and other signs of increased risk) The Service has the right to:
    — suspend the execution of the Application;
    — request additional information and KYC/SoF documents;
    — refuse to perform the operation and initiate a refund in accordance with the procedure established by this Policy.
    3.7. List of materials that can be requested under KYC/SoF:
    — an identity document;
    — selfie/video verification (liveness);
    — confirmation of contact details;
    — confirmation of the source of funds (statements, tx hash, screenshots of the wallet/ exchange, explanation of the economic meaning of the operation and other documents on request).
    3.8. Approximate dates of verification:
    — primary AML screening: up to 24 hours;
    — additional KYC/SoF verification after receiving the full set of documents: up to 72 hours;
    — extended verification for complex cases: up to 10 calendar days.
    The deadlines may be extended if additional information is required from the User, providers, or authorized authorities.

  • 4. Grounds and procedure for denial of service.

    4.1. The grounds for refusal to conduct an exchange operation are:
    4.1.2. the User's failure to provide the documents necessary to identify the User, the User's representative, the beneficiary;
    4.1.3. providing forged, invalid or non-User documents;
    4.1.4. detection of the User in the lists of terrorists and extremists, including in the Internet resources of FATF, UN, etc.; 4.1.5. there are reasonable suspicions that the operation is being carried out for the purpose of money laundering or terrorist financing;
    4.1.6. the User's refusal to provide information about the purpose of the operation, its economic meaning or the beneficiary;
    4.1.7. inability to exercise due diligence for other reasons.
    4.1.8. receiving a reasoned notification from an external payment/technology provider about the blocking of a transaction based on the results of AML control and/or the inability to complete verification without additional information not provided by the User.
    4.2. Refusal Procedure:
    4.2.1. the responsible person of the Service makes a reasoned decision to refuse the operation;
    4.2.2. An electronic notification is sent to the User about the refusal to perform the operation, indicating the general grounds (without disclosing specific signs of suspicion);
    4.2.3. information about the refusal and its reasons is entered in the internal accounting log of the Service;
    4.2.4. if there is a reasoned request from a government or international organization in the field of AML/CFT, the Service sends the requesting authority / organization information on the cancelled transaction, including the parties to the transaction, the amount of the transaction and other data.

  • 5. The procedure for refunding funds to the User if the Site Operator refuses to perform the operation.

    5.1. If the exchange of funds is refused:
    5.1.1. funds are refunded exclusively to the same banking details (wallet, card, account, etc.) from which they were received;
    5.1.2. the refund period is up to 10 (ten) calendar days from the date of the final decision on the case and provided that the funds are at the disposal of the Service or unblocked/returned by an external provider;
    5.1.3. The Service is not responsible for the timing of funds transfer, depending on payment systems and intermediary banks.
    5.2. In case of a refund if the Website Operator refuses to carry out the operation, the refund commission for AML cases is up to 5% of the blocking amount, but not more than the equivalent of 100 (one hundred) US dollars.
    5.2.1. For bona fide Users whose funds have not been confirmed as related to money laundering or other illegal activities after passing KYC/SoF, only the network fee of the corresponding blockchain is retained.
    5.3. Examples of commission calculation:
    Example 1:
    The amount of the block: the equivalent of 400 USD.
    Maximum refund fee: up to 5% = up to 20 USD.
    Example 2:
    The amount of the block: the equivalent of 5000 USD.
    5% = 250 USD, but the upper limit is no more than 100 USD.
    Example 3 (bona fide customer):
    For bona fide users whose funds are not related to money laundering, the commission is limited to network fees - network fee.

  • 6. Information storage and protection.

    6.1. All documents and information obtained as part of identification and internal control are stored by the Service for at least 5 (five) years after termination of the relationship with the User.
    6.2. Information obtained under AML/CFT is confidential and is not subject to disclosure, except in cases stipulated by the legislation of the country in which the Service operates and the mandatory international legal acts in the field of AML/CFT of the United Nations, the European Union and other intergovernmental organizations.

  • 7. Rights and obligations of the User.

    7.1. The User is obliged to:
    7.1.1. provide reliable and up-to-date documents;
    7.1.2. to inform about the change of personal data;
    7.1.3. respond to requests for information from the Website Operator.
    7.2. The User has the right to:
    7.2.1. to protect personal data;
    7.2.2. to receive information about the reasons for the refusal;
    7.2.3. for a refund in case of refusal to carry out the operation in accordance with the procedure and conditions set out in Section 5 of this Policy.

  • 8. Final provisions.

    8.1. This Policy may be amended by the Site Operator at its discretion, including, but not limited to, in cases where the relevant changes are related to changes in applicable law, as well as when the relevant changes are related to changes in the operation of the Service.
    8.2. The Website Operator undertakes not to make significant changes, not to impose additional encumbrances or restrictions on the rights of Users established by this Policy, without appropriate notification. Such notification can be sent to the User's email address or posted on the website. izibtc.net .
    The new version of the Policy comes into force from the moment it is posted on the Website.
    8.3. The User undertakes to independently monitor changes in the Policy.

    • Privacy Policy

  • 1. Personal data that we collect

    An email address is provided during registration.
    When creating an application, the following data is saved on the website:
    - Full name of the owner
    - account number, card number (card expiration date)
    - contact information (email, phone number)
    - wallet number
    - IP address
    - information about the source of funds and the origin of assets (at high risks)

  • 2. The collected data is used for the following purposes:

    - to ensure the functioning of the website and provide you with information and services;
    - to provide you with technical support services;
    - for internal analysis and research in order to improve our website;
    - to send you marketing information about the services, offers and products of the service, but only to the extent permitted by applicable law; - to send you administrative messages;

  • 3. Who else can access your data?

    The Service does not disclose the user's personal data to third parties. Only in exceptional circumstances may we disclose your personal data as required by law, as well as in order to protect ourselves or third parties from damage and illegal actions. In case of sale or restructuring of our business, your data may be transferred along with it.

  • 4. Cookieses

    The Service has the right to use third-party data collection and analytics systems on the site in order to improve the services provided and the quality of the site. The data collected by such systems is used by them according to their regulations.
    Our website uses cookies. These are small text files that a website sends to your computer in order to record your online activities. Such files can be used by our site to save your preferences, to improve certain aspects of the site and application, and to record your online activities. You can disable the use of cookies in the browser settings menu, however, in this case, some functions of the website may not be available.

  • 5. Security

    We take commercially reasonable measures to protect your personal data. These measures include processes and procedures aimed at reducing the risks of unauthorized access to or disclosure of your data. However, we do not guarantee the complete exclusion of abuse of your personal data by violators. Keep passwords for your accounts in a safe place and do not disclose them to third parties. If you become aware of an unauthorized use of your password or other security breach, please contact us immediately.

    • Preliminary AML verification

  • 1. Before creating an Application, the User is given the opportunity to undergo a preliminary paid AML verification of the sender's and/or recipient's crypto address.
    2. A preliminary AML check can be performed:
    2.1 By the User independently using publicly available AML providers.
    2.2 Via the AML verification service BestChange at the link: https://www.bestchange.ru/report/
    3. The user, creating an application for izibtc.net It can transmit the verification results to the operator in the chat to assess the risks of the exchange.
    If the information about the risk has not been transmitted to the operator in the chat, the user consciously refuses, confirming his consent to take on the risks.