Exchange rules and AML/KYC Policy

  • 1. General provisions This agreement (hereinafter referred to as the Agreement) describes the rules and conditions on the basis of which the services of the exchange service are provided and is an official written to individuals (hereinafter referred to as a public offer addressed to the User) to conclude an Agreement on the provision of services by the service on the conditions set out below. Before using the services of the service, the User is obliged to familiarize himself in full with the terms of the “Agreement for the provision of services by the service”. Using the services of the service is possible only if the User accepts all the terms of the Agreement. The current version of the Agreement is located for public access on the website of the service (
  • 2. Terms and definitions used in the Agreement The service is a trademark and commercial designation of the system for providing Internet services for the exchange of electronic currencies. Website of the Service – User - any individual who wishes to use the services of the service and who has accepted the Agreement in accordance with its terms. Payment system - a software product created by a third party, which is a mechanism for accounting for monetary and / or other obligations, paying for goods and services on the Internet, as well as organizing mutual settlements between its users. Electronic currency is a monetary and / or other obligation between the developer of this currency and its user, expressed digitally. Payment/operation - transfer of electronic and/or other currency from the payer to the recipient. Payment system client - a person who has entered into an agreement with the relevant payment system for the acquisition of property rights of claim to it, measured in conventional units adopted in the relevant payment system. Application - an expression of the User's intention to use one of the services offered by the Service by filling out an electronic form through the Service's website, on the terms described in the Agreement and specified in the parameters of this Application. Source currency - an electronic currency that the User wants to sell or exchange. Source Account - wallet number or any other designation of the User's account in the Payment System from which the Source Currency was sent. Resulting Currency - an electronic currency that the User receives as a result of the sale or exchange of the Source Currency. Resulting Account – wallet number or any other designation of the User's account in the Payment System, to which the Resulting Currency will be sent. Currency reserve - available at the disposal of the Service, at the time of the creation of the Application, the amount of a certain Electronic currency. Currency exchange - exchange of the electronic currency of one payment system for the electronic currency of another payment system. Rate — the cost ratio of two electronic currencies during their exchange.
  • 3. Subject of the Agreement 3.1 The subject of this Agreement is the provision of services for the exchange of electronic currencies to the User of the Service.
  • 4. The procedure for the provision of services by the Service 4.1 Ordering the services of the Service is carried out by the User by sending an Application through the Internet site of the Service.
    4.2 The management of the transaction process or obtaining information about the progress of the transaction by the User is carried out using the appropriate user interface located on the website of the Service.
    4.3 The service executes Applications on an irrevocable basis in accordance with the terms of operation of the relevant payment systems.
    4.4 The Service is not a party to the agreement between the Payment System and the Payment System Client and in no case is responsible for the actions of the Payment System and its Client. The rights and obligations of the payment system and its Client are governed by the terms of service of the respective Payment systems.
    4.5 The Service does not require certification that the sender and recipient of the funds involved in the Operation are the same person, the Service is not a party in the relationship between the sender and recipient of funds or electronic currency.
    4.6 Сервис не проверяет правомочность и законность владения Пользователем электронными валютами и/или денежными средствами, участвующими в конкретной Операции.
    4.6 The service does not check the eligibility and legality of the User's possession of electronic currencies and / or funds involved in a particular Operation.
    4.7 Using the services of the Service, the User confirms that he legally owns and disposes of the funds and electronic currency involved in the relevant Payment.
    4.8 The User undertakes to independently calculate and pay all taxes required under the tax laws of the User's location.
    4.9 Taking care of the quality of the services provided to the Users, the Service undertakes to perform all actions within the framework of this Agreement as quickly as possible.
    4.10 If for any reason you want to cancel the exchange after payment, then in this case the refund is made at the current exchange rate minus 5% of the exchange amount, as well as all costs that the service will incur when making the return (payment system fees, change course, etc.)
  • 5. Cost of services 5.1 The cost of the Service's services is set by the Service's management and published on the Service's website.
    5.2 The Service has the right to independently change the exchange rates of electronic currencies and charged commissions at any time unilaterally, of which it notifies the Users of the Service by preliminary posting information about these changes on the website of the Service.
    5.3 The Application created by the User on the website of the service indicates the Rate, the amount of commission charged by the relevant Payment system for the Operation, the amount of remuneration of the Service, as well as the total amount of transferred funds or electronic currency.
    5.4 The service charges the cost of its remuneration at the time of the relevant Operation. The Service Fee is deducted from the amount of the Resulting Currency.
  • 6. E-currency exchange 6.1 By filling out the Application, the User instructs, and the Service, on its own behalf and at the expense of the User, performs actions to exchange the Electronic Currency of one Payment System (Source Currency) for the Electronic Currency of another Payment System (Resulting Currency) selected by the User.
    6.2 The User undertakes to transfer (transfer) the Source Currency in the amount specified in the Application, and the Service, after receiving the relevant Electronic Currency, undertakes to transfer (transfer) to the User the Resulting Currency calculated at the Rate and in accordance with the service tariffs.
    6.3 The amount of remuneration of the Service is reflected in the Application and confirmed by the User on one of the pages of the user interface when making an application.
    6.4 The obligation of the Service to transfer (transfer) the Electronic Currency to the User is considered fulfilled at the time the Electronic Currency is debited in the relevant Payment System from the account of the Service, which is recorded in the transaction history of the relevant Payment System.
    6.5 The service allocates a certain number of minutes to pay for the transaction in fiat currencies. If the system does not fix the payment within the allotted time, the transaction will be canceled automatically. If the payment was made after the expiration of the time for the transaction, the user should contact the service support to restore the transaction and complete the exchange. In this case, the rate will be fixed after the transaction is restored.
    6.6 For operations in directions where the user sends cryptocurrency to the address of the exchange service, allocates a certain number of minutes, depending on the currency. The rate is fixed for the duration of the transaction. If the transaction was not recorded in the blockchain within the time allotted for the transaction, the exchange will be canceled. If the required number of network confirmations is not received within the time allotted for the transaction, the rate will be fixed after receiving this number of confirmations. The exchange will be performed automatically after the transaction sent by the user reaches the required number of confirmations in the blockchain. If the coins were sent, but the transaction was canceled, it will be restored automatically after the transaction appears on the network, and paid after it reaches the required number of network confirmations.
    6.7 The Service has the right to suspend the operation and withhold the User's funds in order to prevent fraudulent and other actions that may cause financial and reputational losses for the Service or the User.
    6.8 The service has the right to set financial and quantitative limits on Operations. Information about the limits is indicated on the website of the Service.
    6.9 Transfers that are not claimed within 30 calendar days are considered by the Service as irrevocable.
    6.10 In the event that the User receives electronic or fiat currency from the Service in an amount different from that specified in the Application, the Service considers this as an instruction from the User to recalculate the application according to the amount of electronic or fiat currency actually received. If the amount of the received electronic asset or funds differs from the one declared by the User by more than 10%, the Service may unilaterally cancel the Application and return the received funds to the payer's details. When making a return, all commission expenses for the transfer of funds are made from the funds received at the expense of the User.
  • 7. Entry into force of the Agreement 7.1 This Agreement is considered concluded on the terms of a public offer accepted by the User during the submission of the Application.
    7.2 The information displayed by the Service about the parameters and conditions of the Application is recognized as a public offer.
    7.3 Acceptance of a public offer is the User's actions to complete the formation of the Application, confirming his intention to use the services of the Service on the terms described in this Agreement and specified in the Application.
    7.4 The date and time of acceptance, as well as the parameters of the conditions of the Application are fixed by the Service automatically at the time the formation of the application is completed.
    7.5 The Agreement shall enter into force upon completion of the formation of the Application by the User. The User has the right to refuse to perform an operation on the Application before payment for the Operation.
  • 8. Responsibility of the Parties 8.1 The service is liable to the User in an amount not exceeding the amount of money or electronic currency entrusted by the User.
    8.2 The Service is not responsible for malfunctions, errors and failures in the operation of software and / or hardware that ensure the functioning of the Service services that arose for reasons beyond the control of the Service, as well as the User’s related losses.
    8.3 The service provides services only for the exchange, purchase and sale of electronic currencies. in no way accepts payment in favor of any third parties, and also prohibits the exchange for wallets / accounts that do not belong to the user. does not enter into any partnerships, does not enter into any agreements with recipients of payments for its goods or services, but is categorically against such relationships. cannot be used as an intermediate service for mutual settlements between the buyer and the seller (customer and contractor, etc.).
    8.4 The Service is not responsible for the User's losses resulting from illegal actions of third parties.
    8.5 The User bears full responsibility for the accuracy of the information specified by him when filling out the Application. If the User did not specify or incorrectly indicated the data, the Service is not responsible for the User's losses incurred as a result of the error.
    8.6 Information on the Operation is stored in the database of the service and is the primary source that the Parties to the agreement are guided by in disputable situations.
    8.7 The Parties are released from liability for full or partial failure to fulfill their obligations under the Agreement, if such was the result of force majeure circumstances that arose after the entry into force of the Agreement, as a result of extraordinary events that could not be foreseen and prevented by reasonable measures.
  • 9. Other provisions 9.1 Service The Company has the right to unilaterally amend the Agreements by publishing changes on the System's Website. The amendments come into force from the moment of publication, unless another date for the entry into force of the amendments is additionally determined at the time of their publication.
    9.2 Service has the right to refuse the user to make an application without explaining the reasons for the refusal.
    9.3 Service in case of suspicious actions during the application process by the user, in order to avoid damage from Hacker attacks, it has the right to suspend the execution of such operations until the reasons for these actions are clarified.
    9.4 Service the right to refuse to perform the operation of exchange, purchase and sale of electronic currencies, if the transfer of the Original currency to the service account was made without making an application using user interfaces on the service website. The electronic currency transferred to the service's accounts, without making an application using user interfaces on the service's website, can be returned to the user upon request, taking into account the deduction of the Payment System commission, if any.
    9.5 If the User creates an application in the direction of cryptocurrency - cryptocurrency and there is a sharp jump in rates by 3% or more, the Service reserves the right to refuse the exchange, recalculate the exchange rate in the application to the current market rate, or make a refund.
    9.6 On the basis of clause 9.5, exchanges are prohibited, the purpose of which is to make a profit from the exchange service, and not ordinary currency exchanges. In other words, "Arbitration".
  • 10. AML (Anti-Money Laundering) and KYC (Know Your Customer) Policy 10.1 In order to counteract the legalization (laundering) of proceeds from crime and the financing of terrorism, the service organizes AML checks of transactions during each exchange operation.
    10.2 If the AML verification of the address provided by the client shows a significant risk or the specified sender service is in the list of undesirable resources, the service has the right to refuse to continue working with the client.
    10.3 If your transaction is identified as high-risk, the risk assessment will have more than 70%, then the exchange office may suspend the exchange operation until verification is carried out in accordance with the FATF recommendations.
    10.4 In case of suspension of financial transactions in accordance with clause 10.3 service observing the legal norms and laws of the country in whose jurisdiction he carries out his activities, he has the right to request the passage of identity verification with the presentation of identity documents and confirming the origin of funds.
    10.5 If the transaction is identified as high-risk, the service sends the User to the specified e-mail information about the status of the exchange process and the need to pass User verification. The User undertakes to submit the requested document within 7 working days from the receipt of the request for its provision.
    10.6 The Service has the right to block and not return funds to the User until his identity is verified.
    10.7 Application of the KYC policy (know your customer – know your customer). Mandatory identification of Users who are allowed to make transactions on our Service. To verify the User, the Administration has the right to request the following data: take a photo ("selfie") with a citizen's identity document: a scanned copy of the front and back sides of the official photo ID, that is, a valid passport, driver's license or other national identity card; to confirm the place of residence: an official document issued within the last 3 months, with a clear indication of the client's name and address. This can be a utility bill (for water, electricity or a landline phone) or a bank statement. The copy must include: full name, full address of residence, date of issue (within the last 3 months), the name of the issuing authority, with an official logo or seal; provide a copy of the front and back sides of the bank card and /or a photo of your bank card taken against the background of the main page of the Service (showcase with services). For privacy and security, only the last 4 digits of your credit card should be visible. It is allowed to hide 3 digits on the back of the card (CVV code).
    10.8 The refund is carried out after a full check by the security service of the Service, which may include detailed verification of the sender. The refund is carried out minus a commission of up to 5% of the transaction amount to cover the labor costs of processing the application and organizing a refund. Verification and refund, subject to approval by the Service, will be processed by the Service within 7 (seven) calendar days, starting from the date when the User was notified with the decision of the Service regarding his request for a refund. When making a refund, after passing the verification, the user is obliged to confirm the details for receiving a refund.
    10.9 The Service reserves the right not to make a refund if the User fails to comply with clause 10.7 of this Agreement, or if the verification has not been passed.
    10.10 Interaction with state bodies in cases established by law. If we receive an official request from law enforcement or judicial authorities, we will be obliged to provide them with the requested information. Also, the Administration of the service has the right to provide the data requested by the official representatives of payment systems.

    The User confirms that he is familiar with all the provisions of this Agreement and unconditionally accepts them.